Smarter Authentication, Stronger Containment — Powered by Pindrop
Date: Wednesday, October 29th, 2025
Time: 2 – 3 PM ET
**Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.**
This webinar will feature John Kusiak, IVR Product Owner at Duke Energy, sharing the company’s IVR transformation following Pindrop’s implementation. He will highlight enrollment growth since October 2024, improved authentication rates for customers without Social Security numbers, and provide key statistics along with agent feedback. Attendees will gain practical insights into measurable outcomes and the real-world impact of the deployment.
