Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Boosting Billing Accuracy with Automation and Analytics
(Complimentary) Learn how Entergy is transforming billing operations through automation, analytics, and strategic training. This webinar explores real-world technology enhancements including BOTs f...
Where Innovation Meets Safety: MLGW’s Fleet Transformation
(Complimentary Webinar) Learn how Memphis Light, Gas and Water (MLGW) transformed fleet operations to improve safety, cut costs, and support reliable service to 400,000+ customers.
Strengthening Your Position as Your Key Customers’ Trusted Energy Advisor
(Complimentary) Large C&I Key Customers represent a small group with massive impact - driving load, revenue, and influence across the utility industry. Becoming their Trusted Energy Advisor require...
Strategic Digital Transformation Drives Call Reduction at Evergy
Since 2019, Evergy has reduced calls to Customer Service Representatives by 43% through a steady, strategic digital evolution. This session will explore how analytics, process improvements, and strong business cases — backed by executive support and capital investment — enabled a transformation in customer self-service and experience. Learn how Evergy’s patient, incremental approach delivered powerful, measurable results.
Speaker: Dave Clauson, Director, Digital Strategy, Evergy, Inc
Dave Clauson is the Director of Digital Strategy at Evergy, Inc., spearheading self-service initiatives, including customer portals, IVA/IVR, outage communications and mobile solutions. With 30 years in marketing and digital roles in energy and financial services, he excels in enhancing customer experiences and reducing operational costs. Dave holds an undergraduate from the University of Texas Austin and masters from Dallas Theological Seminary and the University of Kansas.
