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How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
(Complimentary Webinar) Join Convey for a focused look at how Rich Communication Services (RCS) is transforming customer messaging. Moving beyond traditional SMS, RCS Business Messaging delivers br...
Strategic Digital Transformation Drives Call Reduction at Evergy
Since 2019, Evergy has reduced calls to Customer Service Representatives by 43% through a steady, strategic digital evolution. This session will explore how analytics, process improvements, and strong business cases — backed by executive support and capital investment — enabled a transformation in customer self-service and experience. Learn how Evergy’s patient, incremental approach delivered powerful, measurable results.
Speaker:
Dave Clauson, Director, Digital Strategy, Evergy, Inc
Dave Clauson is the Director of Digital Strategy at Evergy, Inc., spearheading self-service initiatives, including customer portals, IVA/IVR, outage communications and mobile solutions. With 30 years in marketing and digital roles in energy and financial services, he excels in enhancing customer experiences and reducing operational costs. Dave holds an undergraduate from the University of Texas Austin and masters from Dallas Theological Seminary and the University of Kansas.
