Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
The AI Advantage: Elevating Utility Customer Experience
(Complimentary Webinar) This session showcases how Itineris works closely with Microsoft, leveraging their developments and innovations in Copilot, to enhance their utility-focused CIS/CRM solutions.
Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Rethinking Routine: Turning Transactions into Meaningful Experiences
In an era where exceptional customer experience defines success, the billing and payment industry remains trapped in transactional thinking. Drawing inspiration from groundbreaking research and case studies of CX pioneers, this presentation by KUBRA explores how forward-thinking organizations are turning routine financial transactions into meaningful customer connections. KUBRA examines why certain industries excel in payment experiences while others lag behind and unveils strategies for personalizing the payment journey through AI-driven insights, expanded communication channels, and community-building initiatives. Join this session to discover how reimagining your billing and payment experience can inspire trust, build loyalty, and deliver lasting engagement.
Speaker:
Tara Mondelli, Vice President of Client Success, KUBRA
As the Vice President of Client Success at KUBRA, Tara Mondelli brings a wealth of industry experience and an unwavering commitment to client success. Her inspirational leadership style and expertise have been pivotal in enhancing client engagement and fostering a culture of collaboration and accountability. With over 30 years of client success experience in the billing and payment industry, she brings a unique blend of strategic vision, operational excellence, and a deep understanding of client needs. During her tenure at KUBRA, she has transformed account management to drive higher retention and revenue growth, implemented innovative customer feedback programs, and harnessed data-driven insights to elevate customer satisfaction. Tara holds an Executive MBA from Athabasca University and was selected to participate in KUBRA’s prestigious LEADS leadership program in 2022.
