Collaborative Roundtables: Solutions for Today’s Utility Challenges

Meet with peers facing similar challenges at their respective utilities and seek workable solutions during this session. Pose your questions and share your ideas with other professionals tasked with similar responsibilities at utilities across North America. Connect with others – we encourage you to build your network of resources at the conference (an extremely valuable benefit according to attendees) and continue the conversation beyond the event.

 

Our roundtable topics will be:

 

• Enhancing Customer Experience with AI and Machine Learning

• Innovative Self-Service Solutions for Utility Customers

• Strategies for Elevating Small Business Customer Satisfaction

• Equitable Payment Structures for Utility Customers

• Comprehensive Support Strategies for Vulnerable Customers

• Driving EV Adoption through Strategic Programs and Partnerships

• Enhancing CX through Field Operations and Business Partner Training

• Optimizing VOC Programs and Customer Surveys for Actionable Insights

• Multicultural Marketing and CX: Strategies for Inclusive Engagement

• Building Strong Vendor Partnerships: Best Practices for Successful SLAs

• Optimizing IVR for Utilities: Enhancing Efficiency, Reducing Costs, and Improving Customer Experience

 

View All EMACS 2024 Agenda Highlights