INNOVATION SERIES: Set the Stage for 2021- Transforming the Customer Experience

Date: Thursday, December 17

Time: 2 - 3 PM ET

**As part of our innovation series, this webinar is complimentary.**

Sponsored by Message Broadcast

After what has arguably been one of the most stressful years in recent history, it’s time to hit “reset” and plan for a better 2021. During this webinar, discover how leading utility JEA is building a resilient customer experience blueprint without breaking the bank.  Joining the conversation is Message Broadcast, sharing a sneak peek of the purpose-built tech that utilities and their customers can look forward to in the coming months.

Please join us as we:

  • Discern what’s worth keeping (and scrapping!) from 2020
  • Share how to adapt to ever-evolving customer expectations
  • Balance the right amount of automation and personal touch


  • Elisa Henry – Technology Executive, Message Broadcast
  • Jay Magee, APR - Manager of Digital Communications, JEA
  • Clara Barton - Digital Communications Specialist, JEA


  • Scott Johnson - Vice President, Chartwell Inc.

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

cx message broadcast personalization