Improving the Outage Experience with Error Free Communications at DTE Energy

Date: Wednesday, November 8th

Time: 2 – 3 PM ET

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In summer of 2021, DTE’s service territory experienced unprecedented weather events, which highlighted gaps in processes and systems for communicating outage information to customers. The Error Free Communication project was initiated, which included enhancing communications to our customers during outage events, modernizing our systems to handle large user volumes, and re-engineering IT systems to correlate numerous events in determining power status. Implementing this solution was a paradigm shift in how DTE had approached outage restoration and communications.  Join this webinar to learn how DTE’s Error Free Communication project met its targets after 5 months of intense engineering, development, and testing.

Best Practice Award Winner Chartwell's Best Practice Awards communications DTE Energy Error Free Communication Project outage restoration

Moderator & Speakers

Carrin Tunney
Director, Technology and Architecture, DTE Energy