INNOVATION SERIES: How Customer Intelligence Boosts Revenue & Engagement During a Crisis

Date: Thursday, December 3

Time: 2 - 3 PM ET

**As part of our innovation series, this webinar is complimentary.**
Sponsored by BlastPoint

BlastPoint CEO, Alison Alvarez, will share success stories from utilities using her company’s predictive customer intelligence platform. This platform has gained traction as a go-to analytics tool for:

• Recouping lost revenue

• Increasing enrollment in cost-saving programs

• Protecting vulnerable customers throughout the pandemic.

Alvarez will explain the 6-8 week process of delivering: data-driven Billing & Collections solutions for utilities: from conducting internal customer data analysis, data cleansing, QA and external data enrichment for achieving data maturity; to applying BlastPoint’s patented machine learning technology, which generates household-specific propensity models, objective-driven customer segments, data-backed personas, actionable ways to implement these solutions and more.


  • Alison Alvarez, CEO, Blastpoint


  • Scott Johnson - Vice President, Chartwell Inc.

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

arrears billing collections covid-19 payment