Con Edison’s CORE Meter-to-Cash Solution Saves Money While Streamlining Customer Service

For more than 50 years, Con Edison relied on essentially the same approach to manage meter-to-cash processes. The systems in place included a mainframe that was so archaic that few employees had the expertise to manage it. Other factors played a role in the decision to build a new solution. For instance, Con Ed customers— like customers everywhere—wanted information in real time. The legacy system could not meet this demand. In response, Con Edison set out to implement what is now considered the most ambitious business and technology project in the utility’s history.

This effort has been recognized with a Silver Award for Customer Service in Chartwell's 2024 Best Practices Awards.

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