Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
Con Edison’s Personalized Videos Earn Silver at EMACS for Billing Excellence
Con Edison has been named the recipient of Chartwell’s 2025 Silver Best Practices Award for Excellence in Billing and Payment, recognizing its groundbreaking personalized...
- By Chartwell
Entergy’s Digital Leap for Vulnerable Customers Garners Chartwell’s Silver Award
Entergy was named the Silver Best Practices Award recipient for Excellence in Serving Vulnerable Customers—an honor that highlights the utility’s commitment to innovation and...
- By Chartwell
Consumers Energy Honored for Empowering Equity
We’re excited to honor Consumers Energy, winner of Chartwell’s 2025 Bronze Award for Excellence in Serving Vulnerable Customers, at EMACS 2025 this October in Dallas. The...
- By Chartwell
August 2025: The First Emergency Management Awareness Month — Why Utilities Should Take Notice
By Russ Henderson, Director of Research Emergency management professionals are among the most important — and least visible — people in the utility industry....
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EMACS 2025
The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 7-9, 2025 in Dallas, Texas. Registration is open now!
PowerUp 2025
Registration for the 18th annual PowerUp: Chartwell’s Outage Conference is now open! It will be held October 6-8, 2025 at the Hyatt Regency in Dallas, Texas.
Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
