What Customers Expect From Their Utility: Affordability, Reliability, Sustainability, and Transparency
This infographic shows insights from Chartwell's 2025 Residential Consumer Survey that reveal the expectations and concerns of residential utility customers across North America. These include affordability, a universal concern among customers; reliability, an important source of customer confidence in their utility; sustainability, a rising priority for many customers; and transparency, which is critical to the customer-utility relationship.
Utilities can use this data, as well as the accompanying Consumer Trends 2025 Analysis Report on Affordability, to benchmark their programs and customer research against U.S. and Canadian trends.
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