Making Something from Nothing: Manitoba Hydro’s Journey to Launching a Business Customer Survey

Date: Wednesday, October 11th

Time: 2 – 3 PM ET

**Please note: this webinar is complimentary.**

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Hear from Manitoba Hydro on how they created and launched their new business customer survey for their large C&I customers. It’s a journey going from ideation to full scale implementation. There are many milestones and challenges along the way from gaining internal support, building the right team, designing the right questionnaire to deciding on which channels to use and how best to get customer participation. Meg will share their journey, what worked best and what to avoid as well as their learnings along the way.

business customer business customer care business customer survey Manitoba Hydro

Moderator & Speakers

Jennie King
Principal Consultant, Chartwell Inc.
Meg Kendall
Manager, Customer Data Analytics and Research, Manitoba Hydro