Duke Energy’s SMB Service Journey
Date: Wednesday, August 23rd
Time: 2 – 3 PM ET **Please note: this webinar is complimentary.**
For the past 8 years, Duke Energy has been focused on building a service experience targeted to the needs of Small and Medium Business customers. There have been learnings, adjustments, and some surprises along the way. This webinar will focus on key elements of Duke Energy’s journey, their new Business Services Center model, and key learnings that may help other utilities on their own SMB journeys.
Time: 2 – 3 PM ET **Please note: this webinar is complimentary.**
For the past 8 years, Duke Energy has been focused on building a service experience targeted to the needs of Small and Medium Business customers. There have been learnings, adjustments, and some surprises along the way. This webinar will focus on key elements of Duke Energy’s journey, their new Business Services Center model, and key learnings that may help other utilities on their own SMB journeys.
