Duke Energy’s SMB Service Journey

Date: Wednesday, August 23rd Time: 2 – 3 PM ET **Please note: this webinar is complimentary.** For the past 8 years, Duke Energy has been focused on building a service experience targeted to the needs of Small and Medium Business customers. There have been learnings, adjustments, and some surprises along the way. This webinar will focus on key elements of Duke Energy’s journey, their new Business Services Center model, and key learnings that may help other utilities on their own SMB journeys.
business customer care business customers Duke Energy Small and Medium Business Customers small business customer SMB Journey

Moderator & Speaker

Jennie King
Principal Consultant, Chartwell Inc.
Andrew Jones
Director of Customer Experience and Engagement, Duke Energy