New Account Site Feedback
search

Duke Energy’s SMB Service Journey

VIEW WEBINAR
Date: Wednesday, August 23rd Time: 2 – 3 PM ET **Please note: this webinar is complimentary.** For the past 8 years, Duke Energy has been focused on building a service experience targeted to the needs of Small and Medium Business customers. There have been learnings, adjustments, and some surprises along the way. This webinar will focus on key elements of Duke Energy’s journey, their new Business Services Center model, and key learnings that may help other utilities on their own SMB journeys.
business customer care business customers Duke Energy Small and Medium Business Customers small business customer SMB Journey

Moderator & Speaker
Jennie King
Principal Consultant, Chartwell Inc.
Andrew Jones
Director of Customer Experience and Engagement, Duke Energy

You may also like

Case Study
Mastering Major Event Communications: Expert Insights and Tools from Across the Nation

Utilities need to be prepared for wildfires, winter weather, hurricanes,…
Case Study
Manitoba Hydro’s Journey to Launch a Business Customer Survey

Manitoba Hydro created and launched a new business customer survey…
Case Study
BGE Launches ‘Ratio’ Campaign for Business

Baltimore Gas and Electric Company (BGE) offers the Energy Solutions…
Webinar
Mastering Major Event Communications: Expert Insights and Tools From Across the Nation

(Complimentary Webinar) This webinar brings together experts who can speak…