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Stakeholder Engagement: How Hydro One Builds Stronger Partnerships Before Outage
Emergency preparedness is strengthened long before a storm, wildfire, evacuation, or other crisis begins. In this webinar, Hydro One’s Shannon Murphy will explore how utilities can build and sustai...
Progress Over Perfection: OPPD’s Outage Communication & ETR Enhancements
Join Andrew Peacock, Manager of Customer Experience at Omaha Public Power District (OPPD), as he shares how OPPD's continuous improvement mindset has sharpened the way they set expectations during ...
The Tale of Two Storms: How Con Edison Quickly Pivoted Its Communications Strategy to Keep the Public Informed in Extreme Conditions
In this session, Con Edison shares how its team pivoted messaging, channels, and tone in real time to keep millions of customers informed, safe, and connected throughout both storms.
MyOPPD is Omaha Public Power District’s secure online platform that gives customers convenient, 24/7 access to their accounts.
In this webinar, we will see how users can view and pay bills, trac...
Utility payment fraud has surged in the past two years, costing utilities and their customers millions. Fraudsters are leveraging AI, bots, and machine learning to execute sophisticated schemes that outpace traditional defenses. Join Entergy and ACI Worldwide to hear how Entergy saved millions and protected their customers by leveraging AI and machine learning tools to detect and stop fraud.
Tarun Grover, Principal New Business Developer, ACI Worldwide Inc.
A world class leader with 15+ years of proven experience in large scale Telecom & Financial domain with global corporate enterprise that needed to dramatically increase customer satisfaction and operational stability, promote new business models and marketplace, drive ideas for new revenue stream and growth. Tarun is a Computer Engineer with Business Strategy expertise who can fluently speak 5 languages and has worked & lived in different countries across the globe which contributed towards Tarun’s passion about fostering diversity and inclusivity in the technology sector. Tarun actively supports initiatives that create opportunities and provide mentorship to aspiring professionals.
