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Utilities Respond to Changing Consumer Preferences with Billing Programs, Alerts

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As with payment options, utilities are expanding billing programs to better serve customers and provide the information customers want through their preferred channels. This infographic, which includes data from Chartwell's 2023 Billing Channels and Alerts Audits, also shows that utilities are responding to customer preferences regarding what alerts they want to receive.

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Billing and Payment Billing enhancements emerging payment methods high bills mobile payments payment preferences

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