Five Trends Transforming Outage Communications and Building Resilience in the Utility Industry Today
Date: Wednesday, March 20
Time: 2 – 3 PM ET
**Non-Insight Center Members can enjoy complimentary registration to this webinar.**
Outages are your chance to win the customer when they see you in action. Chartwell is a long-term leader in research and best practices for outages, and in this webinar our expert panel will highlight what leading-edge utilities are doing to constantly improve efficiencies and the outage customer experience, including:
- Investing in, and communicating with customers about, efforts to build resilience into the utility’s grid and customer relations.
- Leveraging machine learning to develop accurate estimated times of restoration without any human input for all outage types from blue-sky to major event.
- Using weather and climate forecasting tools to protect communities and infrastructure from wildfires and storms, and to predict their impact to place personnel more effectively.
- Developing and implementing comprehensive plans and exercises for major outage events.
- Leveraging unmanned aircraft systems and storm response teams to enhance grid operations.
