Five Trends Transforming Outage Communications and Building Resilience in the Utility Industry Today

Date: Wednesday, March 20

Time: 2 – 3 PM ET

**Non-Insight Center Members can enjoy complimentary registration to this webinar.**

Outages are your chance to win the customer when they see you in action. Chartwell is a long-term leader in research and best practices for outages, and in this webinar our expert panel will highlight what leading-edge utilities are doing to constantly improve efficiencies and the outage customer experience, including:

  • Investing in, and communicating with customers about, efforts to build resilience into the utility’s grid and customer relations.
  • Leveraging machine learning to develop accurate estimated times of restoration without any human input for all outage types from blue-sky to major event.
  • Using weather and climate forecasting tools to protect communities and infrastructure from wildfires and storms, and to predict their impact to place personnel more effectively.
  • Developing and implementing comprehensive plans and exercises for major outage events.
  • Leveraging unmanned aircraft systems and storm response teams to enhance grid operations.
And more…
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Moderator & Speakers

Russ Henderson
Director of Research, Chartwell, Inc.
Tracie Boutte
Executive Advisor, Chartwell Inc.
Tim Melton
Senior Consultant, Chartwell
Victor Fleites
Senior Consultant, Chartwell Inc.