Chartwell’s Quarterly Review: Change in the Utility Industry

A lot has changed for utilities in the third quarter of 2020. At Chartwell, we spent the quarter focusing on the topics and insights that are driving change in the utility industry, as well as reacting to changes that COVID-19 forced the industry to deal with. This quarter we published a report on the actions of utilities in response to COVID-19. We looked to the future with a report on the rise of robotic process automation (RPA) within billing and other departments. And we released our annual benchmarks on Outage Restoration performance across the industry. Please join us to hear more about these and other topics during the Chartwell Quarterly Webinar for Q3 2020.


  • I.S. Dunklin - Director of Data Analytics and Research, Chartwell, Inc.
  • Noah Solomon - Research Manager, Chartwell, Inc.
  • Russ Henderson - Research Manager, Chartwell, Inc.

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

covid-19 quarterly webinar RPA webinar