CenterPoint Energy Revolutionizes the Community’s Ability to Report Hazards with Ease and Accuracy

CenterPoint Energy received Chartwell's 2026 Gold Award for Excellence in Outage Operations for developing an innovative, photo-based hazard reporting system that enables customers and community partners to submit hazards directly through its Outage Tracker Map. Launched following Hurricane Beryl, the mobile-friendly solution provides dispatchers with real-time visual intelligence, improving hazard verification, crew assignment, and situational awareness while reducing unnecessary truck rolls by 31%. Integrated with existing operational workflows and OMS data, the system helps prioritize the most critical hazards, improves response efficiency, and strengthens community engagement. CenterPoint's scalable approach demonstrates how crowdsourced reporting can enhance safety, optimize restoration operations, and deliver measurable operational benefits.

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