Personalizing Utility Communications with ConveyIQ, the Award-Winning Engagement OS for Utilities
Join us in building a dynamic, personalized customer journey live on stage.Most utilities still send static, one-size-fits-all messages to their customers. But with ConveyIQ, the award-winning Engagement OS built for utilities, teams can turn outage alerts, high bill notifications, peak load events, and routine service transactions into personalized, two-way communications. We’ll show you how quickly a personalized, compliant customer communication comes together in ConveyIQ from scratch. You’ll see how it uses real-time account, usage, and channel data from your core CIS, OMS, and billing systems to build intelligent customer journeys that embed TCPA, OSHA, and regulatory requirements directly into the workflow.ConveyIQ builds trust and personalizes for maximum impact. Let us show you how.
Speaker:
- Paul Watkins, Director, Strategic Commercialization & Innovation, Convey
Paul Watkins leads innovation strategy at Convey, where he focuses on AI-driven customer engagement solutions for utilities. With a background in both utility operations and digital transformation, Paul helps investor-owned and municipal utilities enhance outage communications, streamline workflows, and deliver measurable improvements in customer experience.
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