Con Edison Simplifies Billing and Payment Experience with Intelligent Automation

Con Edison has transformed its customers’ billing and payment self-service experience through the deployment of intelligent automation. Moving beyond traditional system workflows, the utility has introduced 52 enhancements designed to ensure billing, rate, and account information are accurate and consistent. These solutions extend across all digital channels, including the utility’s online portal, mobile app, and electronic statements. As a result, Con Edison’s customers benefit from more accurate bills, faster issue resolution, and a simplified digital experience. Con Edison won Chartwell’s 2026 Gold Billing and Payment Award.

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