CIS Transformations and Arrears Management 

Across the industry, utilities are undergoing major CIS transformations, implementing platforms such as SAP, Oracle, or CC&B while rethinking how arrears management processes operate within these new systems. This panel will explore practical lessons from utilities at different stages of their CIS journeys, including how to adapt arrears management processes to out-of-the-box system capabilities.

Panelists will discuss implementation challenges, post-deployment adjustments, and strategies for balancing system standardization with operational needs. The conversation will also touch on how evolving regulatory environments and new customer programs influence arrears workflows. Attendees will leave with insights into how utilities are modernizing accounts receivable and credit operations during large-scale system transformations.

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Moderated by: Carisa Woolstenhulme, Senior Consultant, Chartwell, Inc.

Carisa brings over 20 years of utility experience across credit, collections and customer operations, including 18 years leading Customer Credit Services at Salt River Project. She managed accounts receivable for more than $3 billion in electric revenue while maintaining bad debt well below 1%. Her expertise focuses on arrears management, customer affordability and practical solutions that improve outcomes for both utilities and customers.

Panelists: To Be Announced

 

 

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