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How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Turning eMobility Investments Today into Revenue Makers Tomorrow
Utilities across North America are investing heavily in electric vehicle infrastructure, but the long-term value of those investments depends on how effectively EV load is integrated into the grid and customer programs. In this session, Orange & Rockland’s Andrew Farrell shares how the utility is approaching eMobility as a strategic growth opportunity.
Through initiatives such as its PowerReady make-ready program, managed charging incentives, and advanced charger siting tools, O&R is accelerating EV adoption while ensuring charging demand supports grid reliability and long-term revenue growth. The discussion will explore how utilities can move beyond compliance-driven electrification and begin designing programs that create new load, improve asset utilization, and position EVs as a core component of the future utility business model.
Speaker: Andrew Farrell, Director of E-Mobility, Orange & Rockland
