EMACS WEBINAR SERIES: Maximizing the Value of Online Research Communities for Utilities

Date: Thursday, September 8th Time: 2 – 3 PM ET **As part of our EMACS series, this webinar is complimentary.** Does your utility’s online community need an energy boost? Bellomy manages 20+ full-service communities for utilities, and in this webinar, we’ll be sharing panel management strategies that we’ve been perfecting for over a decade. We’ll present our best practices for building, incentivizing, communicating, and refreshing, with utility-specific tips and case studies. You’ll also get a peek at research from across our utility panels, including insights on billing, outages, communications, and customer needs. You’ll hear the voices of real utility customers, collected by our innovative video capture technology, and we’ll show you how to easily analyze feedback through Text Analytics. Moderator: Scott Johnson, Vice President, Chartwell, Inc. Speaker: Lori Walker, Director, Strategy, Bellomy Megan Kilpatrick,  SVP, Digital Experience & Research Operations, Bellomy Isaiah Galano, Research Manager, Bellomy