Empowering Customers: FortisBC’s Journey “Beyond the Bill”
Recognizing that for many customers the bill represents their primary interaction with the company, FortisBC launched the "Beyond the Bill" project to create innovative paper and digital billing options. The primary vision was to enhance the customer experience by placing customer needs and expectations at the forefront. FortisBC wanted to empower customers to make sustainable choices and save energy.
These efforts earned FortisBC Bronze recognition in Chartwell’s 2023 Best Practices Awards.
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
Hydro One Leads the Way with Award-Winning VR Training Plan
Join this webinar to learn how VR headsets are used…
Connecting Creatively: How Cobb EMC and LG&E and KU Think Outside the Box to Engage with Customers
During this webinar, hear from two utilities that won Chartwell…
Utilities Offer a Wide Range of Programs to Help Vulnerable Customers
Vulnerable customers have long been a focus of utility assistance…