Utilities Prioritize the Modernization of Billing Strategies to Deliver a More Flexible, Efficient Customer Experience
Chartwell’s 2026 Industry Billing Survey illuminates trends and considerations that are driving billing initiatives now and in the near future. The results of the survey, presented on Chartwell’s Insight Center via datasheet and benchmark report, draw attention to utilities’ willingness to share organizational billing victories as well as friction points in their collective ambition to advance the industry. As billing and payment options go hand in hand, this analysis will also draw attention to the complementary nature of these customer touchpoints and utilities’ related successes.
We hope this report, which spotlights Ameren, ComEd, Grant PUD, LCEC, and Versant Power, serves as a resource for unique strategies and creative approaches to better serving the utility customers of North America.
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