Chartwell 2026 Billing Survey Datasheet
The results of Chartwell’s 2026 Billing Industry Survey include 43 complete responses from utilities across the United States and Canada. Respondents included 26 IOUs, seven municipalities, four public district utilities, four crown corporations and two cooperatives. Together, they serve more than 70 million customers.
The survey highlights key trends in billing operations and channel offerings, cost structures, digital adoption including eBill, automation, and customer service.
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