Utilities Continue to Reduce or Eliminate Credit Card Fees

Customers continue to ask utilities to provide the same flexibility they receive from other service providers, such as internet and mobile phone companies. In particular, customers want to be able to pay their bills without the convenience fee that often comes with credit card usage. This infographic outlines how utilities continue to reduce or eliminate credit card fees, using data from recent Chartwell surveys.


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billing Billing and Payment credit card fees credit cards customer experience payment