EMACS WEBINAR SERIES: How Conversational AI can Modernize Customer Care for Utilities

Date: Thursday, October 7 Time: 2 – 3 PM ET **As part of our EMACS series, this webinar is complimentary.** Contact centers are at the heart of a utility and the front line for customers in their moments of need. It’s a vital business requirement to support your customers effectively to ensure satisfaction while also reducing operating expenses. These two strategic imperatives are no longer mutually exclusive-- utilities can improve the customer experience by automating transactions like payments and outage notifications through a digital customer journey, while also lowering expenses. All of this is possible through the power of Conversational AI. Join Interactions and leading utility providers TXU/Vistra and Portland General Electric for an overview about how Intelligent Virtual Assistants (IVAs) can improve customer experience by enhancing self-service opportunities. Moderator:
  • Scott Johnson – Vice President, Chartwell, Inc.
  • Steve Hughes - Sr. Director - Utilities, Interactions
  • Cody Fadness - Principal Product Owner, Portland General Electric
  • Ed Anderson - Sr. Manager CXT Technology, Vistra Energy
customer experience Intelligent Virtual Assistants Interactions IVAs