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      38% of Utilities Leverage Energy Burden Analysis to Identify Vulnerable Customers
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      Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
      
      Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
      
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      21 May 2025 | 2:00 pm ET
      Chartwell’s Spring Utility Insights: Trends Shaping the Industry
      
      Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
      
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      12 Jun 2025 | 2:00 pm ET
      ComEd Prepares for High Profile Special Events
      
      (Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
      
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Focusing on Vulnerable Customers

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Understanding and identifying the needs of vulnerable customers has never been more important. This infographic includes valuable data from Chartwell's Residential Consumer Survey and other sources.

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vulnerable customers

Recent Blog Posts

Join a Membership

Empowering Customers Through LADWP’s Customer Support Saturdays Initiative

Chartwell’s Spring Utility Insights: Trends Shaping the Industry

ComEd Prepares for High Profile Special Events

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Focusing on Vulnerable Customers

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