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        • 25 Feb 2026 | 2:00 pm ET

          Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program

          Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
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          04 Mar 2026 | 2:00 pm ET

          How Manitoba Hydro Elevates Customer Response Through Workforce Strategy

          This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
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          11 Mar 2026 | 2:00 pm ET

          AI in the Utility Industry: From Curiosity to Capacity

          In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
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          12 Mar 2026 | 2:00 pm ET

          Inside Duke Energy’s Preparedness Model: Integrating Emergency Management and Business Continuity

          In this webinar, Charles Poliseno of Duke Energy will share how the company integrates emergency management and business continuity into a single enterprise preparedness program. He will walk throu...
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          26 Mar 2026 | 2:00 pm ET

          How DTE Reduced Weather-Driven Call Volume with BillWise AI

          (Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
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Focusing on Vulnerable Customers

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Understanding and identifying the needs of vulnerable customers has never been more important. This infographic includes valuable data from Chartwell's Residential Consumer Survey and other sources.


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  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
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vulnerable customers

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CONTACT CHARTWELL

Chartwell, Inc.

3715 Northside Parkway, Suite 3-615

Atlanta, GA 30327

404-237-9099
memberservices@chartwellinc.com
ABOUT CHARTWELL
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LEADERSHIP COUNCILS
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