Consumers Energy Helps Vulnerable Seniors Avoid Disconnection with Targeted Communications

Date: Wednesday, April 26th Time: 2 – 3 PM ET **Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.** ___________________________________________________________________________________ Consumers Energy received an Honorable Mention in the Communications category for its 2022 Senior Check-In outreach strategy, designed to protect vulnerable older customers at risk of being disconnected by offering them guidance and resources. Through targeted, multichannel outreach, Consumers Energy helped 83% of senior customers with arrears avoid being disconnected and received more than 14,000 payments totaling $5.2 million. Moderator:
  • Pat Ricks, Senior Advisor, Chartwell, Inc.
  • Kristen Goodman, Energy Assistance Outreach Lead, Consumers Energy
best practices awards customer awareness customer communications payment arrangements vulnerable customers
Pat Ricks
Senior Consultant, Chartwell Inc.
Kristen Goodman
Energy Assistance Outreach Lead, Consumers Energy