New Account Site Feedback
search

Consumer Confidence in Resilience Can Boost Satisfaction

View Resource
As utilities work to strengthen grid resilience and reliability, Chartwell is studying the impact of these investments on customer loyalty and satisfaction. This infographic, which includes data from Chartwell's 2023 Residential Consumer Survey, shows that educating customers about utility resilience efforts pays dividends, but also that satisfaction can be negatively impacted if customers experience multiple outages.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
customer experience customer loyalty customer satisfaction outage communications outage restoration residential consumer survey

You may also like

Webinar
Award-Winning Storm Communications Enhancements in Nova Scotia

Nova Scotia has seen a 54% increase in hours of…
Webinar
Strategies for Effective Outage Communications, Operations, and Emergency Management

(Complimentary Webinar) Join industry leaders as they discuss how their…
Case Study
OPPD Prevents Load Shed Event Despite Extreme Weather

In preparation for extreme winter conditions in January 2024, OPPD…
Case Study
SMUD’s Storm Response Team Reimagines Outage Operations

A series of unprecedented storms in late 2022 and early…