Consumer Confidence in Resilience Can Boost Satisfaction

As utilities work to strengthen grid resilience and reliability, Chartwell is studying the impact of these investments on customer loyalty and satisfaction. This infographic, which includes data from Chartwell's 2023 Residential Consumer Survey, shows that educating customers about utility resilience efforts pays dividends, but also that satisfaction can be negatively impacted if customers experience multiple outages.


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customer experience customer loyalty customer satisfaction outage communications outage restoration residential consumer survey