2021 Payment Benchmarks

Mobile apps, mobile/digital wallet, and pay by text message are the biggest areas of growth in utility payment, according to Chartwell’s 2021 Payment Benchmark Industry Survey. This report outlines results from the survey, including payment channel and method offerings, payment processing costs and customer usage statistics.


  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
payment payment channels