2021 Payment Industry Survey Datasheet

The results of Chartwell’s 2021 Payment Industry Survey include 43 responses from electric, gas and combination utilities in the United States and Canada with a total customer base of more than 84 million. The survey’s questions span a wide range of topics, including payment channel and method offerings, payment processing costs and customer usage statistics.


  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
billing payment payment channels