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How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Navigating TCPA, AI, and Consent Risk in Utility Customer Communications
As utilities expand customer outreach through text, voice, and digital channels, the legal landscape is becoming more complex. In this timely session, communications attorney Bill Raney of Copilevitz, Lam & Raney, P.C. will examine the latest developments shaping utility customer communications, including TCPA compliance, consent management, AI-generated voice technologies, and evolving state-level regulations.
Attendees will gain practical guidance on reducing risk while maintaining effective outreach for outage or other emergency alerts, billing reminders, demand response programs, and other essential communications. Learn how leading organizations are adapting policies, systems, and messaging strategies to meet rising expectations without creating unnecessary legal exposure.
Presenter: William Raney, Partner, Copilevitz, Lam & Raney
William Raney advises organizations on compliance with federal and state telemarketing, privacy, and consumer protection laws, including the TCPA, TSR, CCPA, GDPR, and related regulations. A Certified Information Privacy Professional (CIPP/US), he helps clients navigate consent, data privacy, and customer outreach risk. William is also an experienced litigator who defends companies in class actions and regulatory matters before agencies including the FCC and FTC. He has appeared before the U.S. Supreme Court in major First Amendment and TCPA cases, including Barr v. American Association of Political Consultants. He is a frequent speaker on customer engagement compliance and privacy law.
