The Utility Balancing Act: Reliability, Resilience, Affordability and Trust

Date: Wednesday, July 8th, 2026
Time: 2 – 3 PM ET

**This is a complimentary webinar.**


Utilities are navigating an increasingly complex landscape shaped by extreme weather, rising customer expectations, grid modernization, AI, cybersecurity threats, and growing affordability concerns.

Join Chartwell's Tracie Boutte and Carlos Torres for a preview of the key themes and emerging trends driving discussions at EMACS and PowerUp 2026.

Drawing on conversations with utility leaders across North America, they will explore how organizations are balancing reliability, resilience, customer trust, and operational readiness in a period of rapid change.

Attendees will gain insight into the challenges, innovations, and strategic priorities shaping the future of utility resilience and customer engagement.

EMACS PowerUp Conference resilience vulnerable customers

Moderators & Panelists

Russ Henderson
Director of Research, Chartwell, Inc.
Tracie Boutte
Executive Advisor, Chartwell Inc.
Carlos D. Torres
Resilience Executive Advisor, Chartwell, Inc.