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Deep Dive Into SCE’s Customer Satisfaction Uncovers Actionable Insights

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Southern California Edison (SCE) is the recipient of Chartwell’s 2025 Silver Award for Excellence in Customer Experience for its multi-pronged data analytics approach to improving customer satisfaction. SCE combined advanced technologies, including machine learning and large language models, with proven processes to identify operational functions that ultimately led to customer experience and satisfaction gains.

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Best Practices Award Winner Chartwell Best Practices Awards customer experience machine learning SCE statistical modeling Strategic Planning

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