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Stakeholder Engagement: How Hydro One Builds Stronger Partnerships Before Outage
Emergency preparedness is strengthened long before a storm, wildfire, evacuation, or other crisis begins. In this webinar, Hydro One’s Shannon Murphy will explore how utilities can build and sustai...
Progress Over Perfection: OPPD’s Outage Communication & ETR Enhancements
Join Andrew Peacock, Manager of Customer Experience at Omaha Public Power District (OPPD), as he shares how OPPD's continuous improvement mindset has sharpened the way they set expectations during ...
The Tale of Two Storms: How Con Edison Quickly Pivoted Its Communications Strategy to Keep the Public Informed in Extreme Conditions
In this session, Con Edison shares how its team pivoted messaging, channels, and tone in real time to keep millions of customers informed, safe, and connected throughout both storms.
MyOPPD is Omaha Public Power District’s secure online platform that gives customers convenient, 24/7 access to their accounts.
In this webinar, we will see how users can view and pay bills, trac...
AI-Powered Outage Comms: Revolutionizing Customer Messaging with ChatGPT
Timely communications are especially important during utility outages. Leveraging AI technology like ChatGPT offers a transformative solution. This presentation explores the integration of ChatGPT as an AI assistant to quickly develop on-brand and compelling voice, SMS, email, and social media messaging before and during outage events. We’ll delve into how ChatGPT can enhance customer service by providing real-time communication to ensure customers are informed, prepared, and supported. Through practical examples and success metrics, attendees will learn strategies for implementing ChatGPT to improve operational efficiency and customer satisfaction, marking a new frontier in outage management and communication. This session is brought to you by Message Broadcast.
Speaker:
Paul Watkins, CX Strategist, Message Broadcast
Paul Watkins has over 12-years of utility industry experience. He came from Duke Energy where he led digital strategy and new product development. He has served on industry advisory boards, been a guest speaker at Stanford University, and provides industry product strategy consulting. Paul lives in Charlotte, NC with his wife, Vanessa and his two children Seth 22 and Geneva 19. In his spare time, he enjoys snow skiing and classic car restoration.
Chris Huff, CEO, Base64.ai
Chris Huff is currently the CEO of Base64.ai, a pioneering artificial intelligence software company revolutionizing document intelligence. With over 30 years of experience, Chris has a proven track record of driving innovation and growth.
Before joining Base64.ai, Chris was Chief Strategy and Growth Officer at Tungsten Automation (formerly Kofax) where he led Corporate Strategy, Product Strategy, Marketing, Business Development, Customer Experience and Partner Ecosystem. Prior to Tungsten Automation, Chris led Deloitte Consulting’s U.S. Public Sector Cognitive Automation practice, was Founder/CEO of a D2C business and spent twenty years in US Marine Corps as a Finance Officer.
A sought-after thought leader and speaker, Chris is passionate about democratizing AI and fostering its responsible adoption. He actively collaborates with industry leaders, policymakers, and academia to ensure Base64.ai’s solutions are ethical, transparent, and aligned with the highest standards of data privacy and security.
