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Keeping Customers Informed is Crucial During an Outage

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This infographic shows insights from Chartwell's 2024 Outage Communications Industry Survey, including challenges utilities face, improvements to outage language, push alerts, and a look at utility resources and strategic objectives in this critical area.

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If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

etr accuracy outage alert outage communications text and ETRs

Recent Blog Posts

Join a Membership

Charging Up Utilities CX with Knowledge-Backed GenAI

Duquesne Light’s Success in Digital Customer Experience

NiSource’s Award-Winning Meter to Cash Analytics

We'd love to hear from you

Utility Membership Options

Events/Solution Providers

Keeping Customers Informed is Crucial During an Outage

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