New Account Site Feedback
search

Con Edison Uses Outreach and Education to Help Vulnerable Customers with Arrears

View Resource

The pandemic brought historic impacts across industries, including an unprecedented increase in arrears for utility customers. Con Edison responded by investigating how the organization could help vulnerable customers. Its efforts, in the form of a special program with expedited implementation, resulted in relief for hundreds of thousands of customers.

These efforts earned Con Edison Silver recognition in Chartwell’s 2023 Best Practices Awards.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
assistance programs billing assistance Chartwell's Best Practice Awards customer experience Financial Assistance high bills vulnerable customers

You may also like

Report
Consumer Trends 2023: Consumer Sentiment Toward Billing and Payment and Expectations for Future Improvement

Chartwell’s 2023 Residential Consumer Survey, with its newly introduced Future…
Infographic
Chartwell’s Utility Contact Page Audit

Traditional channels are still the most common on utility “Contact…
Infographic
Consumers Rate Their Utility Experience

Residential consumers often compare their utility experience with with the…
Webinar
Hydro One Leads the Way with Award-Winning VR Training Plan

Join this webinar to learn how VR headsets are used…