Login to your account:
Login to your account
Login to your account
Recent Blog Posts
Chartwell, Inc. Electric Vehicle Leadership Council Drives Forward to Inaugural Meeting
Utilities recognized with Chartwell’s 2024 Outage Best Practices Awards
Business Customer Leadership Council Gears Up for Inaugural Meeting
Leadership Council Memberships
Directors’ Strategic Council
Billing and Payment Leadership Council
Business Customer Leadership Council
Customer Experience Leadership Council
Electric Vehicle Leadership Council
Outage Communications Leadership Council
Vulnerable Customer Leadership Council
Join a Membership
Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Learn More About Our Memberships
PowerUp: Chartwell's Outage Conference
Sponsor & Exhibitor Opportunites
Chartwell Best Practices Awards
06 Mar 2024 | 2:00 pm ET
NiSource’s Customer Satisfaction Improvement Journey
Join this webinar to learn how NiSource efforts ensured that their front-line CSRs remained fully engaged and dedicated to being exceptional at the essentials and delivering on their core values.
13 Mar 2024 | 2:00 pm ET
Hydro One Leads the Way with Award-Winning VR Training Plan
Join this webinar to learn how VR headsets are used to transport Contact Centre and Field Staff virtually to the work site, providing a fully immersive, safe, interactive environment for active lea...
20 Mar 2024 | 2:00 pm ET
Five Trends Transforming Outage Communications and Building Resilience in the Utility Industry Today
(Complimentary Webinar) Join Chartwell's expert panel who will highlight what leading-edge utilities are doing to constantly improve efficiencies and the outage customer experience space.
27 Mar 2024 | 2:00 pm ET
Empowering Customer Connections: Utility Leaders OG&E and SCE’s Digital Strategies
During this webinar, we will learn about the journey 2 utility leaders have experienced: OG&E and SCE. Each utility will share how they began along this journey to build or enhance the online digit...
03 Apr 2024 | 2:00 pm ET
Writing a Winning Entry for Chartwell’s Best Practices Awards
(Complimentary Webinar) Competition is steep, and we know putting together a winning award submission can be overwhelming, so we’d like to share tips on the process, provide insights from a few of ...
We'd love to hear from you
3715 Northside Parkway, Suite 3-615
Atlanta, GA 30327
Utility Membership Options
Keynote: Duke Energy Meets Rising Threats With Robust Planning and Communication
Learn how Duke Energy responded to and communicated about emergent situations and other outage events in empathetic and effective ways with customers, regulators and other key…
Hydro Ottawa Dramatically Rebuilds Trust Through Education & Outreach
Hydro Ottawa received the Silver Outage Communications Award for the Rebuilding Trust Campaign, which addressed social sentiment stemming from the impact of an unexpected series of…
ComEd Develops an Integrated Storm Communications Plan for Severe Weather Events
ComEd earned the Gold Outage Communications Award for the development of its proactive communication strategy for customers and vendors before, during, and after severe weather events.
Avista’s New Weather & Incident Forecasting Tool Offers a Better Customer Experience
Avista earned the Bronze Outage Operations Award for transforming its Emergency Operating Plan into a Weather and Incident Forecasting Tool to improve operational efficiency and provide…
Duke Energy’s Planned Outage Portal Streamlines the Service Outage Planning Process
Duke Energy received the Gold Outage Operations Award for its Planned Outage Portal, which streamlined the process of planning a service outage while automating customer messaging…
SDG&E’s Climate Analytics Platform Provides Real-Time Data on Wildfire Threats
San Diego Gas & Electric (SDG&E) earned the Silver Outage Operations Award for its new climate analytics platform known as the Wildfire Next Generation System (WiNGS).
Exelon Develops a Centralized Customer Self-Service Hub for Outage Events
Exelon earned the Bronze Outage Communications Award for developing a new self-service hub for customers to use during outage events.
Panel discussion: Celebrating Excellence, Forecasting the Future
Join panelists as they share lessons learned from their exemplary projects and discuss new ideas and technologies to further improve customer satisfaction.
Powering Through the Holidays – Navigating Load Shed with Effective Communication
This panel discussion, brought to you by Message Broadcast of LINK Mobility, brings together experts from various utilities to discuss key findings from their load shed…
Keynote: Becoming Frictionless – APS’s CX Transformation Journey to Outage Improvement and More
Learn how APS is charting its course to customer-centricity using a frictionless strategy to reduce effort, increase compassion and add value to the outage experience.
Panel discussion: Lessons from Ice and Fire – Excelling in Outage Communications Today
In this session, hear from a panel of Chartwell experts – with many decades of hands-on industry experience in outage communications – how to meet the…
From Challenges to Solutions: Chartwell’s Networking Roundtables
Meet with peers facing similar challenges at their respective utilities and seek workable solutions during this session.
A Data Mining Perspective on Outage Communications
Analyzing your outage-related communications can tell you a lot about customer preferences, leading to stronger engagement. Outage Management Systems do a great job of identifying network…
Why You Should be Leveraging Real-time Intelligence During Widespread Outage Events
Respond to outage events proactively and prevent a service disruptions from evolving into a communications crisis.
From Outage to Outstanding: A Digital Customer-Centric Approach to End-to-End Outage Management
Join Smart Energy Water for a discussion on how digital platforms are revolutionizing the way we approach outage management.