Insight from Google: The Role Of Technology In Helping Customers During The Pandemic
Insight from Google: Helping Customers During The Pandemic
Much has changed over the years to help simplify the user experience of customer program participation. The pandemic has created many new challenges as well as opportunities to lean in to help customers.
Discover successful case studies and trends to drive program adoption and customer satisfaction.
Speaker: Aaron Berndt, Head of Energy Industry Partnerships, Google
Aaron Berndt is Head of Energy Industry Partnerships at Google, where he leads the team that works with utility partners to develop customer-focused energy programs that leverage Google Nest products. Prior to joining Google, Aaron was a leader in PG&E’s Customer Energy Solutions team, with responsibility for the delivery of key products and programs in PG&E’s portfolio. Aaron holds a Bachelor of Mechanical Engineering from the University of Minnesota and an M.B.A from U.C. Berkeley Haas School of Business.