Panel Discussion: Learning from the Past, Preparing for the Future

As we put 2020 behind us, and we move into the 2021 storm season (which is predicted to be another active year), this panel of utility leaders will share their biggest successes and takeaways of the incredibly volatile past 18 months and discuss how to apply those lessons to the future.

Discussion topics will include:

-Best practices and lessons learned from Winter Storm Uri, which set off one of the largest outage events in U.S. history, including millions of system outages and unprecedented rolling blackouts in Texas and other states

-Adapting to the changing business priorities, as well as increased customer sensitivity to outages, caused by the COVID lockdowns

-Collaborating despite the challenges of a remote workforce

-The constant introduction of new technology (OMS/ADMS upgrades, workforce management) and the heightened cybersecurity risks they bring

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Panelists:

–Taryn Sims, Vice President of Marketing, Insights & Customer Engagement, Duke Energy

–Amanda Townsend, Director of Contact Center Operations, Oncor

–Luanda Lee, Sr. Project Manager, Florida Power & Light

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