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Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Panel Discussion: Learning from the Past, Preparing for the Future
As we put 2020 behind us, and we move into the 2021 storm season (which is predicted to be another active year), this panel of utility leaders will share their biggest successes and takeaways of the incredibly volatile past 18 months and discuss how to apply those lessons to the future.
Discussion topics will include:
-Best practices and lessons learned from Winter Storm Uri, which set off one of the largest outage events in U.S. history, including millions of system outages and unprecedented rolling blackouts in Texas and other states
-Adapting to the changing business priorities, as well as increased customer sensitivity to outages, caused by the COVID lockdowns
-Collaborating despite the challenges of a remote workforce
-The constant introduction of new technology (OMS/ADMS upgrades, workforce management) and the heightened cybersecurity risks they bring
Panelists:
–Taryn Sims, Vice President of Marketing, Insights & Customer Engagement, Duke Energy
–Amanda Townsend, Director of Contact Center Operations, Oncor
–Luanda Lee, Sr. Project Manager, Florida Power & Light
