Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Three Game-Changing Trends in Utility Customer Experience
(Complimentary Webinar) Join us for an insightful webinar as Chartwell's industry veterans delve into three transformative trends reshaping the utility customer experience. Discover how AI and mach...
With more than 350,000 business customer accounts throughout the ComEd service territory, there is simply no way to devise a one-size fits all method of servicing each business customer.
Storm-Proofing: SnoPUD’s Award-Winning Outage Alert System Transformation
Join us to explore Snohomish County Public Utility District's award-winning Outage Alert System. In the 2022-23 storm season, over 60% of customers experienced outages, prompting the development of...
Panel Discussion: How to Strengthen Employee Engagement in Your Company
Panel Discussion: How to Strengthen Employee Engagement in Your Company
Leading utilities firmly believe that great customer experience is not possible without high employee engagement. As the pandemic redefines traditional views of the workplace, companies are discovering opportunities to create an environment for employees to feel connected, recognized and supported.
Panelists will explore these opportunities in terms of strategies, resources and best practices for communications and engagement, providing insights for future success.
Panelists:
Judy Farnam, Manager of Customer Service, Ameren Missouri
Judy oversees one of the three contact center operations for Ameren Missouri. She manages a high-performing and highly-engaged staff to deliver exceptional customer experiences for those we are privileged to serve. Judy started her career with Ameren Missouri over 36 years ago and has been a leader in customer service the past 19 years. Judy’s passion is to continually improve processes so the customer’s experience is always effortless and complete. Judy has co-lead a departmental employee engagement team which resulted in employee survey scores steadily improving the past six years.
Natalie Piontek, Manager of Inclusion and Employee Engagement, LG&E/KU Energy
Natalie Piontek, Manager Staffing Services, has over 20 years of Human Resources experience. Her experience includes employee and labor relations, diversity, inclusion, recruitment, workforce planning, compensation, affirmative action plans and compliance. In her 19 years with LG&E and KU Energy, Natalie has provided HR guidance and support to the Company’s generating stations among a variety of internal departments. Natalie has a master’s degree in Human Resources Leadership, and a bachelor’s degree in chemistry. Natalie is an adjunct professor at the University of Louisville and serves on a variety of professional and community boards.
Katherine Cheney, Senior Market Research Analyst, Duke Energy
Katie graduated from Clemson University with two degrees; the first in Political Science and the second in Marketing. Immediately after graduating from Clemson, Katie attended the University of Georgia and earned a Masters Degree in Marketing Research. Katie has been at Duke Energy for just over 5 years serving in various research related roles. Most recently she has been focused on building and designing large-scale transactional satisfaction programs as well as reinvigorating the employee engagement measurement system. Katie has a passion for providing employee and customer insight that drive more effective and efficient business processes. Currently, Katie lives in Greenville, SC with her soon-to-be husband and three very well-behaved fish.