KEYNOTE – Leveling Up for the Future: Hydro One’s Energy Transition Journey
Today’s customers increasingly are energy engaged. They have more questions about electric vehicles, a greater desire for beyond-the-meter devices, and more interest in reducing their carbon footprints. Learn how Hydro One is embracing these new opportunities to engage customers, build trust and create additional value on this energy transition journey.
Rob Globocki, Director, Customer Care, Hydro One
With over 25 years of service at Hydro One, Rob is a committed leader with a focus on enhancing the customer experience and continuous improvement that benefits customers, the team and the business. Rob’s current Customer Care team of over 400 staff has accountability for all customer interactions, management of customer accounts and back-office support and excellence activities.