Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Celebrating Ameren Missouri’s Award-Winning EV Programs
Join us to celebrate Ameren Missouri's Bronze Award for Excellence in Electric Vehicle Programs! Discover how Ameren Missouri doubled new EV registrations in 2023 and achieved a 97% satisfaction ra...
(Complimentary Webinar) Discover what it takes to create high-performing IVRs. Join three industry experts as they share valuable insights from their best-in-class IVR experiences.
Auto-Enrolling Customers for Outage Alerts: Benefits, Risks, and TCPA Rules
Join us as we hear from three utilities about their use of Auto-Enrollment for outage and public safety alerts: what they’ve learned, how their customers benefit, and how they navigate rule changes...
How to Refocus Call Centers on High-Value Touchpoints & Enable Next-Level Self-Service
Enable Next-Level Self-Service
The contact center is an important touchpoint for utility customer service, yet customer satisfaction in contact centers has trended downward since 2016. As an increasing number of customers seek out digital self-service, utilities have a unique opportunity to improve customer experience and the bottom line with a technology that is undergoing one of the fastest adoption rates in history: voice.
Join this session with WillowTree to learn how voice technology aligns with customer needs and expectations, why the majority of voice developers are building it incorrectly, and how to use data-driven marketing to increase channel adoption and drive ROI.
Speaker: Jamie Timm – Partner & VP of Program Management, WillowTree
Jamie Timm is a Partner & VP of Program Management at WillowTree, with over a decade of experience leading software delivery teams for a variety of Fortune 500 clients, including NiSource, American Water, AEP, and National Grid. With expertise in aligning people and business strategies, Jamie has partnered with leading utilities to determine and execute best practices in billing & payments, digital transformation, and customer experience. Jamie holds a degree in Communications & Public Relations from Ohio Northern University, and has previously held leadership roles in communications at the Columbus Chamber and Columbus Region Economic Development Group.