From Challenges to Solutions: Chartwell’s Networking Roundtables

Chartwell’s roundtables provide conference attendees a singular opportunity to join industry leaders and peers for a focused discussion of common challenges facing utilities. Pose your questions, share proven solutions, exchange business cards, and build your network during this fast-paced event. Table topics and moderators include:


  • Optimizing Outage VoC Data Through Industry Benchmarking – Jennie King, Principal Consultant, Chartwell, Inc.
  • Attracting and Keeping Superstar Employees – Steve Waters, Senior Research Manager, Chartwell, Inc.
  • Creating a Customer-Centric Culture – Rob Globacki, Director, Customer Care, Hydro One
  • Embracing Clean Energy: What the Future Holds for Utilities – Raymond Joseph, Billing Delivery Operations Manager, Con Edison
  • Trailblazing Ways to Help Vulnerable Customers – Pat Ricks, Senior Consultant, Chartwell, Inc.
  • Improving Customer Segmentation to Drive Engagement – Melissa Cosby, Director, CE Strategy, Tampa Electric/Peoples Gas
  • Building a Framework for Prioritizing New Initiatives – Steve Brophy, Senior Consultant, Chartwell, Inc.
  • Delivering Increased Efficiency and Higher Customer Satisfaction Using Robotic Process Automation – Tim Melton, Senior Consultant, Chartwell, Inc.
  • Capitalizing on Customers’ Demands for Mobile Payment Channels – Keith Pierce, Senior Industry Analyst, Chartwell, Inc.
  • Meeting Customers’ Needs Through New Products and Services – Kristy Lovett, Senior Manager, Customer Solutions & Strategy/Customer Experience, Ameren Missouri
  • Avoiding Customer Disruption Due to Digital Transformation – Stacy Kregg, Manager, Business Performance, New Jersey Natural Gas


View All EMACS 2022 Agenda Highlights