Collaborative Roundtables: Solutions for Today’s Utility Challenges

Join fellow utility professionals from across North America for an engaging, solutions-focused roundtable session designed to spark ideas and drive results. Exchange challenges, insights, and success stories with peers who understand the pressures and priorities of your role. Ask bold questions, share practical solutions, and discover new approaches that are working in the field. This is your chance to expand your professional network — something past attendees say is one of the most valuable takeaways of the conference — and keep the conversation going long after the event wraps.

 

Our roundtable topics will be:

 

• Personalization through AI and Machine Learning

• Chatbots, Self-Service, and Omnichannel Strategies

• Proven VOC Strategies for 2025

• Engaging Vulnerable Customers with Equity in Mind

• Rate Increase Communications

• Empowering Business Customers

• Electric Vehicle Customer Journeys

• Digital Engagement in Energy Efficiency Marketing

• Customer Journey Playbooks

• Billing and Payment Innovations

• Employee Engagement and Retention in CX Roles

• IVR Best Practices: Improving CX with Functionality, Usability, and Aesthetics

 

View All EMACS 2025 Agenda Highlights