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EMACS Preview: Announcing Chartwell’s 2026 Best Practices Award Winners
Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadi...
Collaborative Roundtables: Solutions for Today’s Utility Challenges
Join fellow utility professionals from across North America for an engaging, solutions-focused roundtable session designed to spark ideas and drive results. Exchange challenges, insights, and success stories with peers who understand the pressures and priorities of your role. Ask bold questions, share practical solutions, and discover new approaches that are working in the field. This is your chance to expand your professional network — something past attendees say is one of the most valuable takeaways of the conference — and keep the conversation going long after the event wraps.
Our roundtable topics will be:
Personalization through AI and Machine Learning
Chatbots, Self-Service, and Omnichannel Strategies
Proven VOC Strategies for 2025
Engaging Vulnerable Customers with Equity in Mind
Rate Increase Communications
Empowering Business Customers
Electric Vehicle Customer Journeys
Digital Engagement in Energy Efficiency Marketing
Customer Journey Playbooks
Billing and Payment Innovations
Employee Engagement and Retention in CX Roles
IVR Best Practices: Improving CX with Functionality, Usability, and Aesthetics
