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Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Alabama Power Leverages Existing Technology to Shorten Restoration Time, 2021 Chartwell Award Winner
In 2020, Alabama Power began looking at innovative ways to leverage its Automated Meter Infrastructure (AMI) and its Advanced Distribution Management System (ADMS) more effectively during major storms. During what turned out to be an active hurricane season, the AMI and ADMS teams created a script prompting each meter in a division to report to the AMI after crews finished their work for the day, revealing meters that were still without power before crews left an area. Between Hurricanes Sally and Zeta, the teams fully integrated the script so that when meters have no recent AMI data or do not respond to automated contact from the system, an outage ticket is created in the ADMS.
Alabama Power’s system improvements, which won Chartwell’s 2021 Best Practices Gold Award in Outage Restoration, allowed the utility to verify that power had been restored for all customers in areas that had been severely damaged before releasing crews, ensuring that customers experienced shorter outage times.
Speakers:
–Justin Perry – Senior Engineer, Alabama Power
–Greg Edwards – Information System Analyst, Alabama Power
