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Industry and Consumer Trends: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
Making It Easier for LMI Customers to Access Energy Assistance
Join us as Consumers Energy shares how its My Personalized Offerings platform helps low-to-moderate income (LMI) customers find and enroll in programs that support their billing and energy manageme...
ComEd’s “Ring of Fire” Response — Emergency Preparedness in Action
In July 2024, ComEd faced one of the most destructive weather events in its history—a record-breaking “Ring of Fire” storm that unleashed 43 tornadoes, torrential rain, and more than 22,000 lightni...
Alabama Power Leverages Existing Technology to Shorten Restoration Time, 2021 Chartwell Award Winner
In 2020, Alabama Power began looking at innovative ways to leverage its Automated Meter Infrastructure (AMI) and its Advanced Distribution Management System (ADMS) more effectively during major storms. During what turned out to be an active hurricane season, the AMI and ADMS teams created a script prompting each meter in a division to report to the AMI after crews finished their work for the day, revealing meters that were still without power before crews left an area. Between Hurricanes Sally and Zeta, the teams fully integrated the script so that when meters have no recent AMI data or do not respond to automated contact from the system, an outage ticket is created in the ADMS.
Alabama Power’s system improvements, which won Chartwell’s 2021 Best Practices Gold Award in Outage Restoration, allowed the utility to verify that power had been restored for all customers in areas that had been severely damaged before releasing crews, ensuring that customers experienced shorter outage times.
Speakers:
–Justin Perry – Senior Engineer, Alabama Power
–Greg Edwards – Information System Analyst, Alabama Power
