Con Edison’s Personalized Videos Earn Silver at EMACS for Billing Excellence
Con Edison has been named the recipient of Chartwell’s 2025 Silver Best Practices Award for Excellence in Billing and Payment, recognizing its groundbreaking personalized video solution. The award will be presented this October at the EMACS conference in Dallas, where industry leaders gather to celebrate innovation in customer experience.
The personalized videos—designed to reflect customers’ past energy behaviors and usage—serve as an educational tool, guiding viewers through relevant billing options and programs. This initiative is more than just a tech upgrade; it’s a customer-centric strategy rooted in research. Con Edison conducted extensive studies to understand customer awareness and perceptions of billing programs, using those insights to refine the video content and drive higher enrollment in featured offerings.
This recognition underscores Con Edison’s commitment to delivering tailored, data-driven solutions that empower customers and enhance engagement. Congratulations to the team for setting a new standard in utility communications!
💡Learn more about the Billing and Payment Leadership Council by contacting Tim Herrick.
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