Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
The AI Advantage: Elevating Utility Customer Experience
(Complimentary Webinar) This session showcases how Itineris works closely with Microsoft, leveraging their developments and innovations in Copilot, to enhance their utility-focused CIS/CRM solutions.
Dashboard Integration to Support Outage and Restoration Management
Join us as Alabama Power showcases how linking its IDMS Dashboard with its ADMS Viewer created a more unified approach to outage and restoration management.
Navigating the New TCPA Rules: What Utilities Need to Know Before the April 2026 Deadline
(Complimentary Webinar) Join Paul Watkins of Convey and William Raney of Copilevitz, Lam, & Raney for a practical look at what the new TCPA rules require and how to stay compliant.
Harnessing the Power of Energy Burden and Data Analysis to Drive PSE’s Affordability and Equity Initiatives
This educational session will showcase Puget Sound Energy’s Advanced Energy Burden and Data Analytics practices. Participants will learn how PSE’s in-depth data analytics and deep understanding of key Energy Burden drivers helps them produce outstanding equity and affordability programs for vulnerable customers.
Speakers:
Michael Wehling, Program Manager Energy Equity Data Analytics, Puget Sound Energy
Michael Wehling serves as Program Manager for Energy Equity – Data Analytics at Puget Sound Energy (PSE), where he has spent over 20 years in strategic planning, market and customer satisfaction research. In his current role, he creates advanced data resources and analytical tools that identify communities experiencing energy burden and guide PSE’s strategic investments in targeted support programs. Drawing on his extensive background in social science and geography, Michael specializes in analyzing customer data to pinpoint customer groups experiencing energy burden and develop solutions that deliver meaningful impact to vulnerable populations. His work spans the intersection of system capacity planning, customer energy solutions, and community equity, collaborating with PSE’s Equity Advisory Group, and other interested parties. Throughout his tenure at PSE, he has evolved from energy efficiency program development to leading cutting-edge equity analytics that inform PSE’s clean energy transformation under Washington State’s Clean Energy Transformation Act. His expertise in translating complex data into actionable insights has positioned PSE at the forefront of utility industry efforts to ensure equitable distribution of clean energy benefits.
Austin Phillips,Manager, Customer Insights, Puget Sound Energy
Prior to his role as Strategic Customer Insights Manager, Austin spent four years as a Data Scientist on the same team. The Customer Insights group focuses on telling the story of PSE’s energy customers through business intelligence, analytics, and machine learning. In this role, Austin leads projects that uncover customer needs and forecast customer behavior over time. The team’s work supports PSE and other utilities in advancing customer data analytics to better address the pressing challenges of decarbonization, equity, and rising energy demand. Before joining PSE, Austin worked in digital agriculture and conducted ecological research. He holds a doctorate in Quantitative Ecology and Resource Management from the University of Washington.
