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Announcing Chartwell’s Outage Best Practices Awards & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, and Emergency Management.
Customer Experience VoC Frameworks and Actionable Research
Find out how to create an effective Voice of the Customer (VoC) framework to elevate your residential and commercial customer experience. This dynamic webinar will feature guests from two VoC indus...
Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
DTE Electric Damage Claims and SAP C4C (Cloud for Customer) Process
(Complimentary Webinar) DTE Electric’s Damage Claims Department has streamlined how customers file claims for alleged property damage. The team — made up of analysts, investigators and co-op studen...
Chartwell’s Spring Utility Insights: Trends Shaping the Industry
Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
KEYNOTE – Empowering Customers Through Digital Innovation: Oncor’s Journey to Seamless Engagement
Explore how Oncor’s customer-first approach to digital innovation has revolutionized the company’s customer engagement strategy. This keynote session will highlight how Oncor strategically leverages technology across functional teams to enhance both everyday interactions and extreme-event communications. Learn how cross-functional collaboration and cutting-edge tools are driving transparency, efficiency, and trust. Attendees will walk away with actionable insights for creating meaningful digital engagements, how to start using automation and AI, and building trust through seamless customer interactions.
Speaker:
Joel Austin, Senior Vice President and Chief Digital Officer, Oncor Electric Delivery
Joel Austin’s responsibilities span technology, measurement, and Oncor’s customer engagement operations. Building on Oncor’s excellence in process, technology and analytics, Mr. Austin is leading the fundamental transformation of how Oncor shares information with its 13 million customers. Mr. Austin has more than 30 years of broad experience in the technology, energy and finance industries, including at Oncor and its former affiliated companies. He serves on several educational and civic boards, including the Information Technology Operations Management Advisory Board at Southern Methodist University and the Business Council for the Arts.
